The Tenant Portal
The tenant portal is your property management team's online platform designed to streamline your rental experience! Tenants can effortlessly pay rent, submit maintenance requests, view lease documents, and receive important updates—all in one place. Access it via a web browser or mobile app for a centralized, user-friendly hub for all rental needs.
Complete tenant portal walkthrough
What Tenants Can Do
- Pay Rent: Online via bank account or card.
- Submit Maintenance: Report issues with photos.
- View Documents: Access their lease and notices.
- Communicate: Message you directly.
- Set Up Auto-Pay: Never miss a payment.
Sharing the Portal Link
Tap the arrow button to uncover more details on accessing the tenant portal, then:
- Share via Email: Select 'Share via Email' to effortlessly send the tenant portal link straight to an email address.
- Preview Portal: Click "Preview Portal" to access and explore the tenant portal interface, allowing you to engage with all tenant features.
Tenant Account Creation
When tenants receive the portal link, here's how they create their account:
- Click 'Create Account' to start setting up the tenant portal.
- Enter first name in the designated field.
- Enter email address accurately in the input field.
- Enter phone number to continue with account creation.
- Enter a password in the provided field.
- Re-enter the password to confirm it matches.
- Click the checkbox to accept the terms and conditions.
- Click 'Create Account' to finish signing up.
Re-sending Invitations
If the tenant didn't receive or lost the invitation:
- Go to their profile.
- Click "Resend Invitation".
Tip: Ask them to check spam folders!
Sharing the Portal URL
Your tenant portal has a unique URL for your organization. Share it directly:
portal.rentmouse.com/your-organization
Tenants can bookmark this to log in anytime.
Multiple Tenants per Unit
For roommates, invite each tenant separately. They'll each have their own login but can see shared information about the unit.