The Tenant Portal
RentMouse isn't just for landlords—your tenants get their own portal too. They can pay rent, view their lease, submit maintenance requests, and communicate with you. It's a win-win: they get convenience, you get organized and on-time payments.
Adding a Tenant to a Unit
- Go to Properties and select the property.
- Click on the specific unit.
- Click "Add Tenant".
- Enter their name, email, and phone number.
- Link their lease if you've already created one.
Inviting a Tenant to the Portal
On the tenant's profile, click "Invite to Portal". They'll receive an email with a secure link to create their account.
Tip: Give your tenant a heads up first—"Watch for an email from RentMouse" helps them know it's not spam.
Setting Up Online Rent Collection
For You (The Landlord)
- Go to Settings > Payments.
- Click "Connect Bank Account".
- Complete Stripe's verification (identity, bank details).
- Once verified, you're ready to receive payments!
For Your Tenants
In the portal, tenants can add:
- Bank Account (ACH/EFT): Lower fees, 2-3 business days.
- Credit/Debit Card: Instant, but higher fees.
Auto-Pay: The Holy Grail
When tenants enable Auto-Pay, rent is automatically charged on the due date. No more chasing payments or sending reminders. Encourage all tenants to set this up!
Tracking Payments
View all payments in Accounting > Income. Each payment shows date, tenant, amount, method, and status.
Handling Maintenance Requests
When a tenant submits a request:
- You get an email notification immediately.
- View details and photos in your dashboard.
- Update status: Received → In Progress → Completed.
- The tenant sees updates in their portal.
Communication is key to keeping good tenants!