Maintenance Management
Log, track, and resolve issues fast — from tenant requests to vendor work orders and completion.
Tenant Requests
Tenants submit issues with photos and priority. You track status and keep everyone informed.
- ✓Tenant portal form with attachments
- ✓Priorities & SLAs (urgent, routine)
- ✓Status updates & auto-emails
Vendor Database
Keep a clean list of trusted contractors with specialties, rates, and documents.
- ✓Categories: plumbing, HVAC, electrical, cleaning
- ✓Insurance & W-9/TD1 document storage
- ✓Contact preferences & service areas
Work Orders
Assign work orders to vendors, track progress, and manage completion — all in one system.
- ✓Set due dates and priority levels
- ✓Upload completion photos and invoices
- ✓Track time and costs per job
Vendor Portal
Give vendors direct access to view assignments, update work orders, and submit invoices.
- ✓Real-time work order notifications
- ✓Upload photos and completion reports
- ✓Digital invoice submission
From Ticket to Done
- →Report: tenant submits request with photos.
- →Assign: pick a vendor, set due date, share details.
- →Complete: vendor uploads proof, costs sync to ledger, tenant is notified.
Stay in the Loop
- →Email notifications on status changes
- →Internal notes vs. tenant-visible comments
- →Search & filter by property, unit, priority, vendor
What's Included by Plan
Tenant requests available on all plans
| Feature | Free | Starter | Growth | Pro | Ent |
|---|---|---|---|---|---|
| Tenant maintenance requests | ✓ | ✓ | ✓ | ✓ | ✓ |
| Vendor database | – | ✓ | ✓ | ✓ | ✓ |
| Work orders & assignments | – | ✓ | ✓ | ✓ | ✓ |
Vendor database and work orders unlock from Starter and up. View all plans →
Frequently Asked Questions
Can tenants upload photos and videos?▼
Yes. Tenants can attach images (and short clips) to help you and vendors diagnose the issue faster.
How are vendor costs tracked?▼
Enter labor, parts, and taxes on the work order. Costs are posted to the property/unit ledger and appear in reports.
Can I hide internal notes from tenants?▼
Absolutely. Mark comments as internal to keep vendor discussions private while still updating the tenant on progress.
Fix Problems Faster
Centralize requests, manage vendors, and close out work orders — start free today.
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