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Landlord Inspect by RentMouse

Privacy Policy

How Landlord Inspect collects, uses, stores, and shares data for inspections, subscriptions, and AI-assisted analysis.

Last updated: February 2026

Introduction

Landlord Inspect ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web service.

Information We Collect

Information You Provide

  • Account Information: Name, email address, contact details
  • Property Information: Property addresses, unit details, landlord/tenant names
  • Inspection Data: Photos, condition reports, damage assessments, timestamps
  • Signatures: Digital signatures captured during report finalization
  • Payment Information: Subscription purchases processed through Apple's App Store (we do not store payment card details)

Automatically Collected Information

  • Device Information: Device type, operating system, browser type
  • Usage Data: App interactions, features used, session duration
  • Location Data: Only when explicitly enabled for property mapping
  • Subscription Status: Active/inactive subscription state, plan type

Photos and Images

We process photos you capture during inspections. Photos are stored securely on our servers, AI analysis is performed to detect conditions and damages, and photos are only associated with your account and properties.

How We Use Your Information

  • Provide Services: Process inspections, generate reports, analyze photos
  • AI Analysis: Use third-party AI services (OpenAI) to analyze property conditions
  • Subscription Management: Verify subscription status and provide appropriate access
  • Improve Services: Analyze usage patterns to enhance features
  • Communication: Send service-related notifications and updates
  • Legal Compliance: Meet legal obligations and protect our rights

Data Sharing

We do not sell your personal information. We may share data with:

  • AI Service Providers: Photos are sent to OpenAI for analysis (subject to their privacy policy)
  • Cloud Providers: Data is stored on secure cloud infrastructure
  • Apple: Subscription and purchase data is processed by Apple
  • Legal Requirements: When required by law or to protect rights

Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure database storage, access controls and authentication, and regular security audits. Subscription transactions are handled entirely by Apple's secure payment infrastructure.

Data Retention

  • Active Accounts: Data retained while account is active and subscription is valid
  • Deleted Accounts: Data deleted within 30 days of account deletion
  • Inspection Reports: Retained for 7 years for legal purposes
  • Subscription Data: Transaction records retained as required by tax regulations

Your Rights

You have the right to:

  • Access: Request a copy of your data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your data
  • Portability: Export your data in a standard format
  • Opt-out: Disable certain data collection features

Third-Party Services

Our app integrates with:

  • OpenAI: For AI-powered photo analysis
  • Google Places: For vendor search functionality
  • Apple App Store: For subscription and payment processing

Each third-party service has its own privacy policy. We encourage you to review them.

Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

California Residents (CCPA)

California residents have additional rights under CCPA:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information (we do not sell data)
  • Right to non-discrimination for exercising privacy rights

Contact Us

For privacy-related inquiries:

Privacy

privacy@rentmouse.com

Support

support@rentmouse.com

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via the app or email. Continued use of the Service after changes constitutes acceptance.