Privacy Policy

1.1 Information You Provide

Photos and Images

• Photos of items you want to repair
• Images uploaded for AI analysis
• Before/after photos shared in community features

Account Information

• Device identifier (anonymous user ID)
• Preferences and settings

User-Generated Content

• Repair notes and comments
• Community posts and interactions
• Feedback and support requests

1.2 Information Collected Automatically

Device Information

• Device type and model
• Operating system and version
• Unique device identifiers
• App version

Usage Data

• Features used and actions taken
• Time spent in the App
• Crash reports and performance data
• Search queries within the App

Location Data (with your permission)

• Approximate location for finding local repair shops
• We do not track your precise location continuously

1.3 Information from Third Parties

App Store

• Purchase and subscription information
• Transaction history (processed by Apple)

2.1 Provide and Improve Services

• Analyze photos to identify repair needs
• Generate personalized repair instructions
• Recommend relevant tutorial videos
• Find local repair shops near you
• Process subscriptions and payments

2.2 Personalize Your Experience

• Remember your preferences and settings
• Tailor content to your skill level
• Track your repair history and progress

2.3 Communication

• Send important App updates and notifications
• Respond to support requests
• Notify you of changes to our policies

2.4 Analytics and Improvement

• Understand how users interact with the App
• Identify and fix bugs and issues
• Develop new features and improvements
• Conduct research and analysis

2.5 Safety and Security

• Detect and prevent fraud or abuse
• Enforce our Terms of Use
• Protect users and maintain App integrity

We do not sell your personal information. We may share information with:

3.1 Service Providers

We work with third-party companies to help operate our App:

• Cloud Hosting: To store and process data securely
• AI Services: To analyze images and generate repair guidance
• Analytics: To understand App usage (anonymized data)
• Payment Processing: Apple handles all subscription payments

3.2 Community Features

If you use community features:

• Posts and photos you share are visible to other users
• Your username/display name is shown with your content
• You control what you share publicly

3.3 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activity
• Ensure user safety

3.4 Business Transfers

If we merge with or are acquired by another company, your information may be transferred as part of that transaction.

We implement industry-standard security measures:

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Secure Authentication: Secure login with optional Apple Sign-In
• Access Controls: Limited employee access to user data
• Regular Audits: Security testing and vulnerability assessments
• Secure Infrastructure: Enterprise-grade cloud hosting with SOC 2 compliance

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

• Account Data: Retained while your account is active and for 90 days after deletion
• Photos: Processed images are deleted after analysis; anonymized data may be retained for AI training
• Usage Data: Retained for up to 24 months for analytics
• Support Communications: Retained for 3 years for quality assurance

You can request deletion of your data at any time (see Your Rights below).

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-Out: Opt out of marketing communications
• Restrict Processing: Limit how we use your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, email us at privacy@rentmouse.com. We will respond within 30 days.

7. GDPR Compliance (EU/UK Users)

For users in the European Union or United Kingdom:

• Legal Basis: We process data based on consent, contract performance, and legitimate interests
• Data Transfers: Data may be transferred outside the EU with appropriate safeguards (Standard Contractual Clauses)
• DPO: Contact our Data Protection team at privacy@rentmouse.com
• Complaints: You have the right to lodge a complaint with your local data protection authority

8. CCPA Compliance (California Residents)

California residents have additional rights under the CCPA:

• Right to Know: What personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do not sell personal information
• Non-Discrimination: We will not discriminate against you for exercising your rights

To make a request, email privacy@rentmouse.com with "CCPA Request" in the subject line.

9. Third-Party Services

Our App may contain links to or integrate with third-party services:

9.1 YouTube Videos

We display YouTube videos within the App. YouTube's privacy policy applies to their service: policies.google.com/privacy

9.2 Google Places

We use Google Places API to find local repair shops. Google's privacy policy applies: policies.google.com/privacy

9.3 Apple Services

Subscriptions are processed through Apple. Apple's privacy policy applies: apple.com/legal/privacy

We are not responsible for the privacy practices of third-party services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Children's Privacy

Fix Stuff AI is not intended for children under 13. We do not knowingly collect information from children under 13. If we discover we have collected data from a child under 13, we will delete it promptly.

If you believe a child has provided us with personal information, please contact us at support@rentmouse.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy in the App
• Sending a push notification or email
• Updating the "Last updated" date

Continued use of the App after changes become effective constitutes acceptance of the updated policy.

14. Data Collection Summary