Maintenance7 min read
How to resolve maintenance requests efficiently
Learn the complete workflow for handling tenant maintenance requests in RentMouse—from receiving the issue to completing repairs and documenting resolution.
The Maintenance Workflow
A well-handled maintenance request keeps tenants happy and protects your property. Here's how to manage requests from start to finish.
When a Request Comes In
Tenants submit requests through their portal with descriptions and photos. You'll receive an email notification immediately.
Step 1: Review and Assess
In your Maintenance dashboard:
- Read the description carefully
- Review any photos or videos
- Assess urgency (emergency vs. routine)
- Change status to "In Progress" to acknowledge receipt
Step 2: Take Action
Decide how to handle the issue:
- DIY: Schedule time to fix it yourself.
- Vendor: Assign to a trusted contractor.
- Tenant Fix: Provide instructions for simple issues.
Step 3: Schedule and Communicate
Update the request with scheduled date/time. Send a message to the tenant confirming when repairs will happen.
Step 4: Complete and Document
- Mark the request as "Completed".
- Add notes about what was done.
- Upload photos of completed work.
- Link any expenses incurred.
Tracking Metrics
RentMouse tracks average response time and resolution time. Use these metrics to improve your maintenance efficiency.