Maintenance requests from tenants

Tenants with portal access can report a repair with photos and follow its status until it is done.

Once a tenant has portal access and something in their home needs attention.

The tenant portal → Maintenance; on your side, Maintenance.

How a tenant reports a problem

In the portal, the tenant describes the problem and can attach photos. The request is linked to their unit and appears in your Maintenance list as a new work order.

Keeping the tenant informed

As you update the status, the tenant sees it in the portal. They only see their own requests, and only the photos you choose to show them. A tenant can cancel a request they no longer need.

Emergencies

The portal is not an emergency line. Tell tenants how to reach you, or emergency services, for anything urgent such as a flood, fire or gas smell.