Pay Rent Online Securely | RentMouse

Log in to the RentMouse tenant portal to add a payment method, schedule one-time or automatic payments, and download receipts. This guide covers verification, autopay controls, and troubleshooting common payment issues.

At a Glance#

Who it’s for: Tenants in the US or Canada paying rent through the RentMouse portal.
Time to complete: 10 minutes for first-time setup; ongoing payments take under a minute.
Prerequisites: Portal invitation from your landlord, verified email, and a supported payment method (bank account, debit, or credit card if enabled).

What You Can Do#

Sign in securely to the tenant portal with password and optional MFA.
Add bank accounts via Plaid or manual entry, or add card details if your landlord allows them.
Make one-time payments or schedule autopay for future rent cycles.
View payment history, receipts, and invoices.
Update or cancel scheduled payments before they process.

Before You Begin#

Invitation: Ensure you accepted the email invitation from your landlord. If the link expired, request a new one via /help/tenant-portal-login-help.
Supported methods: Bank transfers (ACH in US, EFT in Canada) are always available. Card payments depend on the landlord’s settings and may include a convenience fee.
Identity verification: Plaid may prompt for bank login; manual entry requires verifying two micro-deposits within 1–2 business days.
Security tips: Use a unique password, enable MFA in Settings ▸ Security, and avoid public Wi-Fi when entering payment information.

Step-by-Step#

Breadcrumb: Tenant Portal ▸ Dashboard

Access the rent dashboard
Sign in at your landlord’s portal URL, open the dashboard, and locate the Payments widget showing the next due amount and due date.

Breadcrumb: Tenant Portal ▸ Billing ▸ Payment Methods

Add a payment method
Click Add payment method, choose Bank account or Card, follow Plaid prompts or enter account details manually, and save. For manual bank entry, check your account in 1–2 days to confirm two micro-deposits, then return to mark them.

Breadcrumb: Tenant Portal ▸ Billing ▸ Pay Now

Make a one-time payment
Select the invoice, click Pay now, choose the saved payment method, optionally adjust the amount (partial payments allowed if your landlord enables them), review convenience fees, and submit. You receive an email receipt instantly.

Breadcrumb: Tenant Portal ▸ Billing ▸ Autopay

Enable autopay
Toggle Autopay on, choose payment method, select run date (due date or custom), and confirm. Autopay triggers every billing cycle until you pause it.

Breadcrumb: Tenant Portal ▸ Billing ▸ Schedule

Review scheduled payments
The Schedule tab lists upcoming autopay runs and manual scheduled payments. Click Cancel or Edit before the processing cutoff (typically 11:59 pm local time one business day before due date).

Breadcrumb: Tenant Portal ▸ Documents ▸ Receipts

Download receipts and invoices
Open the Documents section, download receipts as PDF, and share them with roommates or for reimbursement as needed.

Tenant Checklist#

Confirm autopay status after rent adjustments or new leases (see /help/tenant-autopay).
Update expiration dates for saved cards before they lapse.
Notify your landlord if a payment will fail so they can adjust reminders via /help/send-tenant-communications.
Review invoices under /help/manage-rent-invoices to understand line items before paying.

Screenshots & Media#

rm-tenant-dashboard-payments-step1-v1.png — Alt: “Tenant dashboard showing Payments widget and next due amount”; Title: “Tenant dashboard”; Description: Display Payment widget with due date and amount; Caption: “See upcoming charges immediately after signing in.”
rm-tenant-add-payment-method-step2-v1.png — Alt: “Add payment method modal with bank and card options”; Title: “Add payment method”; Description: Show Plaid option and manual entry fields; Caption: “Add a bank account or card before paying rent.”
rm-tenant-pay-now-step3-v1.png — Alt: “Pay now screen with amount field and fees summary”; Title: “Pay rent now”; Description: Highlight amount entry, fee notice, and submit button; Caption: “Review the amount, fees, and payment method before confirming.”
rm-tenant-autopay-step4-v1.png — Alt: “Autopay toggle with schedule options”; Title: “Enable autopay”; Description: Show autopay toggle, method selector, and run date; Caption: “Schedule autopay so rent is collected automatically.”
rm-tenant-schedule-step5-v1.png — Alt: “Scheduled payments list with cancel buttons”; Title: “Manage scheduled payments”; Description: Present list of upcoming payments and cancel option; Caption: “Edit or cancel scheduled payments before processing.”
rm-tenant-receipts-step6-v1.png — Alt: “Receipts table with download buttons”; Title: “Download receipts”; Description: Show receipts list and download action; Caption: “Download receipts and invoices anytime from the Documents section.”
rm-tenant-mfa-settings-v1.png — Alt: “Security settings screen with MFA toggle”; Title: “Enable MFA”; Description: Display security page to encourage enabling MFA; Caption: “Turn on MFA to keep your payment account secure.”

Troubleshooting#

Symptom	Likely cause	Fix
Unable to log in	Invitation expired or password incorrect	Request a new link via your landlord or follow `/help/tenant-portal-login-help` to reset your password.
Bank verification failed	Incorrect credentials or bank not supported by Plaid	Retry with correct login, choose manual entry, or contact your bank.
Payment declined	Insufficient funds or bank blocked transaction	Check your account balance, contact your bank, or try another method. RentMouse sends a failure notice with retry options.
Convenience fee higher than expected	Landlord passes card fees to tenants	Review the fee details; switch to bank transfer to avoid card surcharge if available.
Autopay did not run	Payment method expired or autopay paused	Update the payment method or re-enable autopay before the next due date.

FAQ#

Is there a fee to pay rent?
Bank transfers are typically free. Card payments may have a convenience fee displayed before you confirm.

When will the payment leave my bank account?
Bank transfers initiate on the scheduled date and usually clear within 1–3 business days. Cards clear instantly.

Can I split rent with a roommate?
If your landlord enables partial payments, each tenant can pay their portion. Otherwise, coordinate offline and have one tenant pay the full amount.

How do I change the payment method on autopay?
Turn off autopay, add or select the new method, then re-enable autopay with the desired account.

What happens if a payment fails?
RentMouse notifies you by email and portal alert. Retry with a valid method or contact your landlord to avoid late fees.

Can I see my payment history?
Yes. Visit Billing ▸ History to view past payments, statuses, and download receipts.

Security & Privacy Notes#

RentMouse never stores your full bank or card number; Stripe tokenizes payment details.
Enable MFA and review login history in Settings ▸ Security to ensure no unauthorized access.
Receipts include only the last four digits of your account for privacy.
Feature flag tenant_payments_v3 powers autopay controls and Plaid verification.

/help/tenant-portal-login-help
/help/tenant-autopay
/help/share-tenant-portal-links
/help/pay-rent-online-ca (hreflang variant)
/features/tenant-portal

Version & Region#

Feature flag: tenant_payments_v3
Last verified build: RentMouse web 2025.10.28
Last verified date: 2025-11-01
Supported regions: United States (ACH), Canada (EFT, bilingual notifications if enabled)

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