RentMouse Admin Console Overview | RentMouse

Super admins use the RentMouse Admin Console to oversee organizations, users, security, payments, and feature rollouts. This guide summarizes the key sections, controls, and best practices for safe platform administration.

At a Glance#

Who it’s for: RentMouse platform administrators and support engineers.
Time to complete: 30 minutes to review; daily monitoring 10 minutes.
Prerequisites: Admin role assigned in RentMouse, SSO credentials (if enabled), and familiarity with tenant/landlord workflows.

What You Can Do#

Monitor platform health metrics, incident alerts, and service status.
Manage landlord organizations, deactivate or merge accounts, and review onboarding status.
Administer user roles, reset passwords, and enforce MFA.
Review payments, disputes, and compliance logs across all organizations.
Toggle feature flags, roll out betas, and audit system actions.

Before You Begin#

Access: Admin console is limited to RentMouse staff or designated reseller admins. Enable SSO or hardware keys per security policy.
Audit logging: All actions are logged. Maintain least privilege—only keep admin access while required.
Change management: Coordinate with the product and support teams before altering feature flags or payment settings.
Emergency contacts: Keep on-call contact info ready for escalations.

Step-by-Step#

Breadcrumb: Admin Console ▸ Dashboard

Review platform dashboard
Upon login, review KPIs: active organizations, payment throughput, incident status, and error rates. Acknowledge alerts and file incident reports if thresholds are breached.

Breadcrumb: Admin Console ▸ Organizations

Manage organizations
Use search to locate an organization by name, slug, or ID. View onboarding status, active units, and billing plan. Actions include suspend, reinstate, merge, or transfer ownership. Document changes in the notes field.

Breadcrumb: Admin Console ▸ Users

Administer users
Filter by role (owner, manager, tenant). Reset passwords, force MFA enrollment, or deactivate accounts. For compromised accounts, force sign-out across sessions and notify the landlord via /help/send-tenant-communications guidance.

Breadcrumb: Admin Console ▸ Payments

Monitor payments & disputes
Review aggregated payment volume, failed transactions, and disputes. Drill into specific organizations, trigger payout re-syncs, or escalate to Stripe support when needed. Link back to /help/set-up-rent-payments for corrective steps.

Breadcrumb: Admin Console ▸ Incidents

Track incidents and audit logs
View open incidents, assign responders, and update status. Check audit logs for configuration changes, login attempts, and API usage. Export logs for compliance investigations.

Breadcrumb: Admin Console ▸ Feature Flags

Manage feature flags
Toggle features per environment (Prod, Staging). Evaluate rollout percentage, create allowlists, and schedule automatic activation. Always document rationale and rollback plans.

Breadcrumb: Admin Console ▸ Compliance

Review compliance & legal
Access SOC 2 controls, data retention policies, and regulatory exports. Validate that landlord organizations meet KYC/KYB requirements and follow /help/finance-connect procedures.

Daily Checklist#

Check Dashboard alerts and incident queue at start of shift.
Review overnight failed payments and escalate large disputes.
Audit new organizations for suspicious activity or duplicate accounts.
Confirm no unauthorized feature flag changes occurred.
Coordinate with support to resolve open platform tickets.

Screenshots & Media#

rm-admin-dashboard-step1-v1.png — Alt: “Admin dashboard showing KPIs and incident banner”; Title: “Admin KPIs”; Description: Display KPIs, incident summary, and acknowledgment button; Caption: “Monitor system health from the admin dashboard.”
rm-admin-organizations-step2-v1.png — Alt: “Organization detail view with suspend and merge actions”; Title: “Manage organizations”; Description: Show action buttons and onboarding status; Caption: “Suspend, reinstate, or merge organizations safely.”
rm-admin-users-step3-v1.png — Alt: “User management table with reset password and force MFA buttons”; Title: “Administer users”; Description: Highlight user actions and filters; Caption: “Reset passwords and enforce MFA for compromised accounts.”
rm-admin-payments-step4-v1.png — Alt: “Payments overview with dispute rate graph”; Title: “Monitor payments”; Description: Show payment volume chart and dispute table; Caption: “Watch payment throughput and escalate disputes.”
rm-admin-incidents-step5-v1.png — Alt: “Incident list with status labels and assignees”; Title: “Track incidents”; Description: Present incident timeline and assignment controls; Caption: “Manage incidents and review audit logs easily.”
rm-admin-feature-flags-step6-v1.png — Alt: “Feature flag console with rollout percentage slider”; Title: “Manage feature flags”; Description: Include toggle, percentage slider, and scheduling; Caption: “Control feature rollouts and document changes.”
rm-admin-compliance-step7-v1.png — Alt: “Compliance dashboard with KYC checklist”; Title: “Compliance review”; Description: Show data retention policy links and KYC status; Caption: “Ensure organizations meet compliance requirements.”

Troubleshooting#

Symptom	Likely cause	Fix
Dashboard shows stale data	Background sync paused	Check ingestion job status; manually trigger refresh from the admin toolbar.
Unable to suspend organization	Active incident freeze enabled	Resolve outstanding incidents first or escalate to security for override.
Feature flag toggle disabled	Change freeze window or missing permission	Verify you’re outside freeze window and hold proper access level; otherwise escalate to release manager.
Payments panel returning error	Stripe API maintenance or revoked credentials	Check Stripe status page; reauthorize the platform key if revoked.
Audit export missing entries	Date range or service filter too narrow	Expand filters and rerun export.

FAQ#

How do I promote a landlord to owner?
Open the organization, navigate to Users, select the new owner, and click Set as owner. The previous owner becomes admin unless removed.

Can I access tenant conversations?
Yes for compliance review. Use the Communications viewer to audit threads but avoid altering content without cause.

How are feature flag changes tracked?
Each toggle logs who made the change, when, and the previous value. Export logs under Feature Flags ▸ History.

What’s the protocol for data export requests?
Follow the Data Privacy SOP. Verify the requester’s authority, export the dataset via Compliance, encrypt the file, and log delivery.

Can I impersonate a landlord for troubleshooting?
Yes, use the View as function with explicit consent. Sessions expire after 30 minutes and log in the audit trail.

How do I handle suspected fraud?
Suspend the organization, notify security, collect audit logs, and coordinate with payments to halt payouts pending investigation.

Security & Privacy Notes#

Admin console access requires hardware MFA per RentMouse security policy.
All administrative actions write to immutable audit logs stored for seven years.
Impersonation sessions are read-only unless elevated by security.
Feature flag changes propagate within 60 seconds; emergency rollback is available via CLI.
Feature flag admin_console_v3 enables the sections described; do not disable in production without executive approval.

Version & Region#

Feature flag: admin_console_v3
Last verified build: RentMouse admin web 2025.10.28
Last verified date: 2025-11-01
Supported regions: Global (console manages US and CA organizations)

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